Used by more than a million students, LOOKING OUT/LOOKING IN, Fourteenth Edition, maintains its outstanding tradition of combining current information with a fun, reader-friendly voice that links course topics to your everyday life. You’ll discover how you will benefit from improving your interpersonal skills and sharpening your critical understanding of the communication process. Diverse and compelling examples illustrate and reinforce how communication skills can affect both the world around you and your own lives.
Table of Contents
Chapter 1: A First Look at Interpersonal Communication Chapter 2: Communication and Identity: Creating and Presenting the Self Chapter 3: Perception: What You See Is What You Get Chapter 4: Emotions: Feeling, Thinking, and Communicating Chapter 5: Language: Barrier and Bridge Chapter 6: Nonverbal Communication: Messages beyond Words Chapter 7: Listening: More Than Meets the Ear Chapter 8: Communication and Relational Dynamics Chapter 9: Interpersonal Communication in Close Relationships Chapter 10: Improving Communication Climates Chapter 11: Managing Interpersonal Conflicts
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